Bytes People Solutions is a professional provider of talent management services. The services include an assessment centre, content development, business process outsourcing, online technologies, people consulting, softskills development and ICT learning solutions. The outcome of the learning experience is an attendance certificate, international certification or a national certificate. As a member of the Bytes Technology Group, Bytes People Solutions is a leader in skills development and a trusted advisor to a large number of organisations in South Africa as well as Africa.

Welcome To Bytes People Solutions.

Founded in 1996, Bytes People Solutions (BPS) has become a trusted advisor for a number of blue-chip companies in the South African industry, mainly as a result of a credible track record spanning more than 16 years. One of the key differentiators for BPS is its complementary service offering which enables the company to drive excellence in business processes in order to enable people effectiveness. By analysing the business process insight are gained into solutions for the optimisation of the client organisation. The solution can vary from outsourcing to co-sourcing to off-shoring and will include new services and products related to the specific business task. The services and products address the implementation of strategic ideas on the operational level and include Contact Centres, Recruitment, Resourcing, Skills Development and Technology Solutions.

Outsourcing non-core and specialist functions is a key element of success when optimising your business operation. It enables your business to remain focussed on core...

 

Skills factory

Call centres hold great potential for addressing South Africa's employment challenges. They serve as an excellent gateway into the workplace and are particularly effective at employing previously disadvantaged people. A Deloitte survey conducted in 2012 found that nearly two thirds of all local call centre employees and supervisors in the Western Cape were previously disadvantaged – a stark contrast to many office environments in the country.

But call centres are also known for high attrition rates: a Cornell University report estimated that US call centres lose employees at an average rate of 33 percent each year. It's not surprising: being a call agent is stressful and and the occupation has been stigmatised to be synonymous with low job prospects.

Yet a call centre environment can serve as a great career stepping stone, says Grace Duarte, Business Unit Executive for Business Process Outsourcing at Bytes People Solutions: "The idea is to bring in a green individual, put him or her through a skills development programme...

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