As companies worldwide respond to increasing cost and efficiency pressures and the need to deliver meaningful, sustained, positive customer experiences, contact centres are favoured for business process outsourcing.
Business Process Outsourcing (BPO) involves relocating business processes that a company usually performs in-house to a third-party service provider, such as a customer care or contact centre, to carry out the services on behalf of the company.
Bytes People Solutions has over 20 years’ experience in people and business development. Our experience in analysing business processes gives us insight into the implementation of tailor-made business optimisation solutions. These solutions range from outsourcing and co-sourcing to off-shoring, depending on our clients’ requirements and the services and products related to the business task at hand.
Outsourcing, co-sourcing and off-shoring of non-core and specialist functions can lead to a host of benefits. The most crucial of these is the resultant freedom that allows an organisation to focus on its central operations and future growth strategies.