Overview

Committed employees result in satisfied customers which lead to business performance. In order to ensure commitment, you need to invest continuously in your employees, specifically through the management of the talent these employees already possess.

The Talent Management Division in Bytes People Solutions provides a variety of professional services and products that add value to training and education interventions by applying the concepts of talent management.

As such BPS employs specialists who know the talent management process and that specialises in this discipline. We partner with our customers to understand the culture and unique environment of their organisation in order to define customised solutions that will support and enable the talent management process.

Our approach incorporates key elements such as quality measurement, process efficiency, availability of management information and efficiency of resource planning. We evaluate all of these elements against best practices to identify opportunities for enhancement within your business.

The team consists of specialist resources within the disciplines of workforce management, management information solutions, software development, quality assurance, process design and business analysis.

Due to the breadth and depth of our team’s skill and experience, solutions are not only identified, but are designed, developed and deployed by the same team, ensuring a perfect fit for the organisation’s strategy and performance framework.

Some of the professional services provided are business process health checks in the BPO arena; quality assurance tools and best practice for contact centres; skills audits; competency profiling; competency assessments; performance management; coaching and mentoring and career pathing to only name a few.

BPS also provides learning and business process outsource technologies to enhance the efficiency and effectiveness of processes in this area.