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Darryl Marcus, Manager – Head of Business Development and CX Enabling Technologies

Darryl Marcus, Manager: Head of Business Development and CX Enabling Technologies was on Thursday, 30 January in conversation with Ron Derby on PowerFM’s Power Business. He spoke on how artificial intelligence (AI) can be used to enhance customer experience, especially in responding to requests and queries. He explained how the shift by consumers to using digital channels such as sms, WhatsApp and social media when interacting with business requires organisations to adopt AI-driven solutions to better serve customers.

In case you missed it: Listen to the podcast